Black Mule Return Policy
If you’re reading this, you have a coffee problem, and it’s not the good kind. We’re here to help. Please inspect your order upon receiving and contact us immediately if the item is defective, damaged or if you received the wrong item. You can contact us at: orders@blackmulecoffee.com for any return questions.
Coffee / Tea
Please inspect your order upon receiving and contact We cannot accept returns on coffee or tea due to its perishable nature. But we are the sort of company who wants you to be happy with your purchase. If you have any questions or issues with your coffee, or if there are errors in your order, email orders@blackmulecoffee.com within 5 days of receiving your order. We’ll help you find something you’ll love.
Coffee Gear
If the coffee gear you got from us is faulty, we certainly want to make it right. We will accept returns or exchanges on defective or unused equipment. We can’t accept returns on used gear that is in working order. Please be sure all gear (non-coffee) items are returned or exchanged within 30 days of the purchase date. Items purchased online can be returned through the mail or in person. Unfortunately, we cannot refund the price of shipping.
Since accidents happen, we are happy to replace any items damaged in transit. We ask for a photo of the damage to pass along to our shipping department. Additionally, if the box was damaged, a photo of that can help us get information to our shipping partners. Please provide your original order number and the best address for a new shipment.
For any of the above concerns, email your order number, name, reason for return, and the item you wish to return to orders@blackmulecoffee.com. We’ll get you back to enjoying your best cup of coffee.