Q: How much coffee is in each stick pack?
A: All Black Mule coffees are sold in 10 grams individual stick packs. Each stick pack will make approximately 1 cup (6 oz to 8 oz cups) of coffee. Our coffee maintain their freshness best when kept sealed, and produce the best tasting coffee just prior to serving.
Q: How soon can I expect to receive my order?
A: We do our best to fulfill your order within 24 hours, Monday-Saturday. Orders are shipped out the same day if placed before 3 pm (est) and are typically delivered within 2-4 days after fulfillment. If you experience an exception in your delivery please contact us at orders@blackmulecoffee.com so we can help resolve the issue.
Q: My credit card was billed multiple times for the same order. What can I do?
A: If this happens please let us know and we’ll make sure your concern is addressed to your satisfaction. Should you have concerns about an order, or an attempted order, please contact us at orders@blackmulecoffee.com so we may address your concern.
Q: What is your return policy?
A: We stand behind every product we sell, and if we don’t exceed your expectations we’ll make it right. If you are not satisfied with your order for any reason please contact us at orders@blackmulecoffee.com.
Q: I have a coupon code but forgot to use it when I ordered. What can I do?
A: We appreciate your business and are happy to apply coupons within 5 days post-purchase. If you have trouble with a coupon, or simply forget, please contact us at orders@blackmulecoffee.com and we’ll take care of you.
Q: How can I carry your coffee in my cafe? My specialty shop? Distribute?
A: We’d love to hear from you. All wholesale inquiries should be sent to sales@blackmulecoffee.com and a representative will contact you.
B: You can visit us online at www.blackmule.co to sign-up for a wholesale account via our Self Serving Portal.
Q: How do you prepare the coffee?
A: Add 6 – 8 oz of water (hot or cold) or milk. Wait 10 seconds, then stir. Enjoy your smooth, rich tasting coffee!
B: Visit our website to find simple fantastic coffee recipes.
Q: Will this product get me high?
A: No. Hemp plants, by definition, contain only trace amounts of THC, meaning consumption of hemp products will not cause a psychoactive effect or high.
Q: What about drug testing?
A: Daily portions of hemp products do not contain sufficient quantities of THC to register on drug screens. However, if consumed in excessive amounts, it is possible for the compounds to accumulate in the body.
Q: Is Black Mule coffee safe to consume while pregnant?
A: We recommend you consult with your physician to determine whether a coffee product is right for you.
Q: Is it safe to consume Black Mule coffee while nursing?
A: We recommend you consult with your physician to determine whether a coffee product is right for you and your baby.
Q: Do you ship overseas? Canada? Military Bases?
A: We ship Black Mule products globally, with a few exclusions due to restrictive regulatory environment regulations.
Q: What is the shelf life of your coffee?
A: 2 years. We recommend keeping in an airtight container to last a long time.